Refund & Return Policy

Clear guidelines for returns and refunds of our new printers, accessories, setup guidance, and IT solutions

Key Policy Highlights

Returns accepted within 7 days of delivery if the product is defective or not as described
Return must include all original packaging and accessories
Setup/help charges are non-refundable
Refunds processed within 5–7 business days of approved return

Return Process

Contact us within 7 days to initiate return
Provide order number and reason for return
We'll email you a return authorization and shipping label
Pack the product securely with all original items
Ship within 3 days of receiving return authorization

Refund Details

Full refund for defective or not-as-described products
15% restocking fee for other returns
Original shipping costs non-refundable
Refund issued to original payment method
Processing takes 5-7 business days after we receive return

Complete Refund & Return Policy

Return Eligibility

We accept returns under these conditions:

Defective on Arrival: Product doesn't function properly
Not as Described: Significant difference from product listing
Wrong Item Shipped: You received a different product than ordered

Non-Returnable Items

Products with physical damage caused by the customer
Items missing original packaging or accessories
Products purchased more than 7 days ago
Optional setup/help services (once rendered)
Consumables like ink or toner (unless defective)

Warranty Coverage

All new products include a 12-month limited warranty covering:

Functional defects in materials or workmanship
Normal use failures
Manufacturer defects that weren't apparent at time of sale

Warranty Exclusions: Physical damage, misuse, unauthorized repairs, consumables (ink/toner), and cosmetic issues.

Need Help With a Return?

Contact our Assistance team for assistance with returns or warranty claims:

Phone

+1 (808)-468-1018

Email

support@hewlettprinterssolution.com